Back to All Events

Pennsylvania/Reading ~ Dispatcher and 911 Call Taker: Principles of Deescalation and Communication

  • Berks county Department of Emergency Services - Direct Link Technology Center 2561 Bernville Road Reading, PA, 19605 United States (map)

Managing difficult encounters and providing professional services to the public who are likely experiencing high crisis and emotion. Alternative and creative approaches in protecting police and fire department dispatchers and 911 operators from physical and emotional harm and potentially from civil and/or criminal liability.

Course Administrator: Kevin Neiswender: 610 374-4800 (ext. 8219)