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New Jersey/Jersey City - Dispatcher and 9-1-1 Call Taker: Principles of Deescalation and Communication

Jersey City, New Jersey Department of Public Safety - Closed Training: Not opened to the general public.

Managing difficult encounters and providing professional services to the public who are likely experiencing high crisis and emotion. Alternative and creative approaches in protecting police and fire department dispatchers and 9-1-1 operators from physical and emotional harm and potentially from civil and/or criminal liability.